Instructions:
I placed an order because I haven't been contacted yet?
Have you checked your junk/spam folder? The message may have been lost, were the data entered correct? In case you can write to assistenza@novital.it
Which payment method can I use?
Novital srl does not manage your payments directly, contact the retailer who contacted you directly to define what the default payment method is, usually bank transfers, credit cards, PayPal, postepay, cash on delivery are accepted (attention this method involves additional costs).
Shipments:
My parcel has not yet arrived, who can I contact?
Delivery times may vary depending on the courier and destination; If you have any doubts, you can contact the retailer who handled your order directly and to whom you made the payment.
I don't live in Italy, can I order a Novital product?
Currently this service is reserved for Italy, but contact us and we will indicate the retailer closest to you or the online store that manages our products internationally.
I am a retailer, I would like to resell your products, how can I do it?
If you have a VAT number, have a physical or online store, in Italy or abroad, do not hesitate to write to us directly to info@novital.it indicating your data and the products of your interest, we will show you how to proceed.
Is it possible to return a product?
Of course, it is possible to return a product, according to the methods that you can find in the return conditions on the website of the retailer who processed your order and/or on the confirmation email of your purchase.
Guidelines:
I have lost the instructions, how can I do it?
It may happen that you lose the instructions, you can always consult them online in the Assistance/Download section of this site http://novital.it/it/content/15-istruzioni or under the description of the product you are interested in.
I can't find the instructions I'm interested in, what can I do?
We try to keep the site up to date, but if you do not find the instructions, do not hesitate to ask for them, write to us at assistenza@novital.it indicating the instructions you are looking for.
I have difficulty using one of your products.
Have you read the instructions carefully? Many of the answers can be found in the manual or leaflet that each Novital product contains, but if you really don't know how to do it, don't despair, you can find a lot of tips & tricks on our social channels and also on youtube. If you have any other questions, you can contact support, sometimes a small suggestion is enough to help you solve your problem.