{"id":8611,"date":"2025-04-10T16:51:42","date_gmt":"2025-04-10T14:51:42","guid":{"rendered":"https:\/\/novital.it\/?page_id=8611"},"modified":"2025-05-29T08:39:00","modified_gmt":"2025-05-29T06:39:00","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/novital.it\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Return and Refund Policy<\/h2>\n\n<p class=\"wp-block-paragraph\">The satisfaction of our customers is a priority for <strong>Novital S.r.l.<\/strong>. If for any reason you are not satisfied with your purchase, you can return the products in the manner indicated below. <\/p>\n\n<h3 class=\"wp-block-heading\">1. Right of Withdrawal (for private customers)<\/h3>\n\n<p class=\"wp-block-paragraph\">In accordance with Legislative Decree 206\/2005, consumer customers have the right to withdraw from the purchase contract within <strong>14 working days<\/strong> from the date of receipt of the goods, without the obligation to indicate the reasons. <\/p>\n\n<h4 class=\"wp-block-heading\">How to exercise the right of withdrawal:<\/h4>\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you must send a written notice to:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Novital S.r.l.<\/strong><br\/>Via Europa, 7 \u2013 21015 Lonate Pozzolo (VA), Italy<br\/>Email: <a href=\"mailto:shop@novital.it\">shop@novital.it<\/a><br\/>Tel: +39 0331 301555<\/p>\n<\/blockquote>\n\n<p class=\"wp-block-paragraph\">The communication must contain:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Customer data (name, surname, address)<\/li>\n\n\n\n<li>Order or invoice number and date<\/li>\n\n\n\n<li>Description of the product(s) to be returned<\/li>\n\n\n\n<li>Explicit declaration of the intention to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2. Return Conditions<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Products must be returned <strong>undamaged, unused, complete with all parts<\/strong> and in the original packaging.<\/li>\n\n\n\n<li>The return must be made <strong>within 14 days<\/strong> of the notice of withdrawal.<\/li>\n\n\n\n<li>Return <strong>shipping costs are the responsibility of the customer<\/strong>.<\/li>\n\n\n\n<li>We do not accept returns of damaged, used or unpackaged products.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3. Refund<\/h3>\n\n<p class=\"wp-block-paragraph\">Once the product has been received and its integrity has been verified, <strong>Novital S.r.l.<\/strong> will refund the product within 14 days, using the same payment method used for the purchase, unless otherwise agreed.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> In the event of defective or non-compliant products, we invite you to contact us promptly for assistance and proceed with any replacement or refund at no additional cost.<\/p>\n\n<h3 class=\"wp-block-heading\">4. Exclusions<\/h3>\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Custom-made or clearly customized products<\/li>\n\n\n\n<li>Supplies for professional customers with VAT number<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy The satisfaction of our customers is a priority for Novital S.r.l.. If for any reason you are not satisfied with your purchase,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":13418,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8611","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/pages\/8611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/users\/13418"}],"replies":[{"embeddable":true,"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/comments?post=8611"}],"version-history":[{"count":0,"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/pages\/8611\/revisions"}],"wp:attachment":[{"href":"https:\/\/novital.it\/en\/wp-json\/wp\/v2\/media?parent=8611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}